ONCE YOU ACCEPT THE UNIVERSE AS MATTER EXPENDING INTO NOTHING, THAT IS SOMETHING"  | ALBERT EINSTEIN 

 
THE eng AUTOMOTIVE GROUP | A DIVISION OF THE ENG GROUP LLC

DEALERSHIPS GUIDE |  THE SERVICE QUALITY GUIDE IN THE AUTOMOTIVE INDUSTRY - WORLDWIDE

WELCOME TO THE ENG AUTOMOTIVE DEALERSHIPS GUIDE : A RELIABLE SOURCE ON SERVICE QUALITY | WWW.DEALERSHIPSGUIDE.COM

 
THE RATINGS BASE CRITERIA

    Each dealership's active departments are rated by a CSI (customer satisfaction index). The level of quality service that is provided by each department will be an important part of your decision making process, at the  "H" hour. We will evaluate:
  • SALES: NEW AND PRE-OWNED
  • TRADE-IN FAIRNESS & TRANSPARENCY
  • BUSINESS AND FINANCE
  • SERVICE AND  PARTS
  • DETAIL DEPARTMENT
  • CUSTOMER LOUNGE
  • LOCATION AND ROAD ACCESS
  • HOURS OF OPERATION
  • LOANER CARS
  • OTHER CUSTOMER RELATED SERVICES
  • RESERVATION SYSTEM
  • OTHER SERVICES, LANGUAGES AND PERSONNEL SKILLS
  • WEB SITE INFORMATION
  • WARRANTY PROGRAMS

    The numbers and scores will be compiled thru a complex algorithm. The information is gathered from public records, industry standards and actual visits to each rated dealership. You will be offered a score from 1 to 100. The ratings are per calendar year, but a dealership can improve or worsen the score during the year, based on public record or customer inputs. We welcome customer inputs and observations.

 
     Other important factors:
  • AUTOMOTIVE INDUSTRY CSI SCORE
  • BRAND'S CSI SCORE, NATIONWIDE
  • BETTER BUSINESS BUREAU (BBB) SCORE
  • BRAND'S OR NATIONAL AWARDS
  • J.D. POWER AND ASSOCIATES SCORE

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